We greatly appreciate our patients, and do our best to serve all. Please read our office policy to enable us to serve you. You may call the office if you need to discuss issues with medications, need refills, or are in crisis. Fees may apply to phone calls and medication refills.
Calls will be returned during office hours (8 am to 430pm)
CommunicationsWe request patients arrive 15 minutes before your scheduled appointment on their first visit. This will enable our office to process any insurance and/or payment information for your visit in a timely manner. Please note, late arriving patients may be rescheduled. Please be sure to bring with you a picture ID and your insurance card (if applicable).
If you have a life-threatening medical emergency and you are unable to immediately contact your doctor or any of the office staff, please go to the nearest emergency room.
Patients 18 years of age and older are expected to handle their own appointments. Family members cannot make appointments for adults.
Cancellations must be made by the patient or custodian more than 24 hours in advance to avoid a charge. We can't accept cancellations made by relatives or non-custodians. If you fail to show or cancel within 24 hours of your appointment, you will be charged $50. Insurance companies will not reimburse patients for charges concerning late cancellations or missed visits. Call promptly if you need to reschedule an appointment. Set appointments can be rescheduled a maximum of two times. After two consecutive no-shows or three cancellations, the patient may be discharged.
TELEPHONE CALLS:
Telephone calls between appointments are reserved for pressing medical/psychiatric issues. Calls are answered 8 to 5pm, Monday through Friday. The doctor can be reached for prescription refills or emergent concerns ONLY by calling our office number and selecting Dr. Swartz’s mailbox. All calls regarding appointments, medical records, or other nonemmergent concerns should be made to the front desk and not Dr. Swartz. Leaving messages for these issues will significantly delay the office addressing your concern. Your call shall be returned as soon as possible.
Please note that there may be a fee for phone calls, and that most insurance companies do not reimburse for this service.
PRESCRIPTIONS:
Prescriptions will be written at each appointment and we will provide you with at least sufficient medication and refills to extend until your next scheduled appointment. It is very important that you follow the doctor's orders related to medications and follow up appointments.
Please note prescription refills, or calls regarding a change in medications, between appointments will incur a $25 fee. Insurance companies do not reimburse for this service. Scheduling your follow-up appointment prior to leaving the office is strongly encouraged to avoid running out of medication.
Keep all prescriptions of controlled medications (e.g., Ritalin, Adderall, Dexedrine, Ativan, Xanax, Klonopin) in a safe place. Note that refills will be sent electronically but you must call the pharmacy directly to activate each new prescription. You cannot refill controlled substances.
Lost or misplaced prescriptions will not be refilled. All prescriptions are contingent on attendance to follow-up appointments. Any tampering or alteration of prescriptions will result in immediate discharge of the clinic. Stolen controlled medication will only be replaced after receipt of a police report.
FINANCIAL POLICY:
Full payment is due in full at the time of service unless you are covered by one of our contracted insurance carriers. Insurance co-payments, deductibles and non-covered expenses are due at check in for the appointment. Your billing receipt can be submitted to your insurance company for reimbursement directly to you. The specific amount your insurance company will reimburse varies depending upon your policy. Check with your insurance company to determine the nature of your coverage.
Bills for services are issued if an amount remains after insurance has paid. Charges for evaluation and/or therapy sessions, telephone consultation, record review, and preparation of reports will be indicated on your bill. Prescriptions refills, and preparation of reports are charged $25.
All payments for services should be made directly to Daniel Swartz, MD, MS, LLC. There will be a $30 penalty charged for returned checks. We honor payment with VISA and Master Card.
Any account 120 days in arrears will be assigned to a collection agency or attorney. Failure to meet your financial obligations may result in termination of clinical services.
Emergency Care
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